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Lead Operational Risk Officer - Risk Management

Company: Wells Fargo
Location: Tempe
Posted on: March 11, 2023

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Lead Operational Risk Officer. The Lead Operational Risk Officer - Operational Risk Business Oversight role is responsible for the independent oversight of front line operational risk management effectiveness of the Consumer and Small Business Banking Operations function. This role is expected to engage with business and risk resources within the front line to influence and challenge risk management activities and decisions. Operational risk is the risk resulting from inadequate or failed internal controls and processes, people and systems, or resulting from external events. Operational risk is inherent in all Wells Fargo products and services as it often arises in the presence of other risk types. This role will develop specific subject matter expertise for Operations Operational Risk, will assist the business oversight leader with all matters pertaining to Operational Risk coverage and oversight. In this capacity, this role reviews and challenges significant Front Line operational risk program execution, including, but not limited to, business continuity, payments, external fraud, information risk management, safety and physical security, transaction processing and execution, third-party risk management and various risk assessment policies and programs. The Operational Risk professional in this role will also develop detailed understanding of business strategy, the customer base, products and services and other relevant industry issues, frameworks, and emerging risks. This role will also support operational risk leadership, business partners, and other consultants with execution of the work, documentation, and reporting, as well as lead tactical efforts related to the overall scope of work. In this role, you will:

  • Oversee and challenge the Operations risk functions across all operational risk routines including - plan, identify and assess, control and mitigate, test and validate, monitor and report
  • Perform independent risk assessment of Operations risk functions, inclusive of emerging risks
  • Understand, review and challenge Operations Products risk acceptances and new business initiatives
  • Use Operations subject matter expertise and industry knowledge to provide independent oversight and credible challenge to the Line of Business' operational risk management activities
  • Engage with the Front Line Control Executive teams, Business Management, and Independent Risk teams to promote a strong operational risk culture
  • Active engagement in key Operations risk governance routines inclusive of strategic planning sessions, governance committees, and business reviews
  • Identify and escalate to business oversight leadership conflicts with risk management results and expected business outcomes Required Qualifications, US:
    • 5+ years of Operational Risk experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications:
      • Extensive subject matter expertise in Customer Service/Contact Center and or Banking Operations function in a large financial institution
      • Meaningful knowledge of an enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
      • Experience as a thought leader and influencer-with-impact
      • Strong understanding of one or more enterprise risk function, business operations, processes, products and customer interactions where they manifest risk
      • Proven leadership skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions
      • Strong understanding of corporate and/or business policies, and programs
      • Demonstrated professional ability that embodies the Wells Fargo Vision and Values and leadership competencies
      • Proven ability to scope, manage and execute complex risk management initiatives with high quality and timely delivery
      • Flexibility and business savvy to navigate a complex, highly-matrixed organization
      • Experience providing reporting and updates to senior-level management
        • Demonstrated experience in risk transformation environments, including the implementation of audit or regulatory
        • commitments and navigating transformational program management activities
        • Demonstrated experience in core operational risk programs, including but not limited to risk and control self-assessments, internal and external loss events, issues management, and key risk indicators
        • Meaningful knowledge of governance practices across risk management framework to drive connectivity, including best practices
        • Strong knowledge of the financial services industry, products, and regulatory environment We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Tempe , Lead Operational Risk Officer - Risk Management, Accounting, Auditing , Tempe, Arizona

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