General Manager
Company: Sonesta International Hotels
Location: Tempe
Posted on: May 14, 2022
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Job Description:
DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta
Service in all interactions with guests and clients.-- - Manage
according to the Sonesta G.U.E.S.T. standards and instill a passion
for customer service in all associates of the hotel.-- - Create
processes and procedures to ensure the hotel is properly supplied
with all guest amenities, all food and beverage outlets are meeting
guest expectations, and the hotel is properly maintained and
clean.Manage the direct sales activities of the hotel in
partnership with the hotel's Regional Sales Director (RSD) and
Global Sales Office (GSO) to uncover the appropriate demand located
in the hotel's trade area.-- - Directly supervise the hotel's
Director of Sales and partner with the above sales support team to
create and execute the hotel's sales and marketing plan to secure
the fair market share of business for the hotel.Manage the overall
seasonal demand strategy in partnership with the hotel's Regional
Revenue Manager (RRM) with regard to room type and length of stay
pricing.-- - Work with the hotel's property management system
(Opera) and reservation system (Synxis) to maximize revenue through
occupancy and rate adjustments based on market conditions.Regularly
sell hotel rooms through direct client contact.Establish and
implement appropriate service recovery guidelines in order to
ensure complete guest satisfaction. Respond to guest complaints or
concerns in a prompt and professional manner.Manage the Sonesta ES
Suites brand positioning through the proper use of all marketing
programs.-- - This would include, but is not limited to the
creation of everyday surprises, the implementation and management
of the company's guest recognition program (Travel Pass) and the
proper use of all logo and graphics standards. -- -Manage the front
office, housekeeping, and food and beverage operation of the hotel
through the direct supervision of the Operations Manager.Manage the
appearance, condition, and preventive maintenance of the physical
plant through the direct supervision of the Maintenance
Manager.Attend Evening Social and Breakfast events as a
representative of the management team of the hotel and to prospect
for additional sales leads.Lead the development, implementation and
monitoring of capital and operational budgets for the hotel which
support the overall objectives of the company.-- - Work with the
Finance Department on the identification of variances and
communication to ownership on the hotel's financial condition.In
partnership with the hotel's assigned General Ledger Accountant and
in accordance with company rules and policies, ensure the proper
process is in place to manage and report the inflow of money in and
out of the hotel.-- -In partnership with the Manager, National
Engineering and Facilities Operations and in accordance with
company rules and policies, ensure the proper process is in place
to manage and report on the condition of the physical building(s),
grounds, and parking surfaces. This includes the creation and
management of the hotel's annual capital and operations expense
budget to improve and maintain the facility for guests and
ownership.In partnership with the hotel's assigned Human Resources
representatives and in accordance with company rules and policies,
ensure the proper process is in place to manage and report on the
human resources and benefits programs within the hotel. This
includes the recruiting, onboarding, training, ongoing performance
management, and offboarding of all associates of the hotel.In
partnership with the assigned Information Technology
representatives and in accordance with company rules and policies,
ensure the proper process is in place to manage and report on the
proper use, maintenance and location of all information technology
hardware and software provided to the hotel.-- - This includes the
proper use of all systems in order to service all guests and
provide a return on investment to owners.In partnership with the
assigned Procurement representatives and in accordance with company
rules and policies, ensure the proper process is in place to manage
and report on the purchasing of all supplies needed to manage the
hotel.-- - This includes the proper use of any platforms and/or
programs to leverage purchasing power and the analysis of hotel
spending to identify efficiencies.Enforce hotel standards,
policies, and procedures are in place within the hotel
departments.Act as "Manager on duty"-- - as required.Ensure
compliance with federal, state and local laws regarding health,
safety, and alcohol services.Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:Bachelor's degree in Hotel
Administration, Business Administration or related field
preferred.Three years as a General Manager, Operations Manager,
and/or Director of Sales in extended stay hotels preferred.Ability
to speak, read, and write fluent English; other languages
beneficial.Professional verbal and written communication
skills.Mathematical skills, including basic math, budgeting,
profit/loss concepts, percentages, and variances.Problem solving,
reasoning, motivating, organizational and training
abilities.Ability to prioritize and organize work
assignments.Experience with Microsoft Office and Opera systems
preferred.Ability to travel including some overnight travel is
required.Valid driver's license required.Frequently standing up,
bending, climbing, kneeling, and moving about the facility.Will be
exposed to commercial cleaning chemicalsCarrying, lifting or
pulling items weighing up to 50 pounds.Frequently handling objects
and equipment.Will be required to work mornings, evening, weekends,
and holidays. Sonesta recognizes that benefits play a vital role in
helping ensure the health and financial security of employees and
their families. We offer a variety of benefits to our employees
including: Medical, Dental and Vision Insurance, Health Savings
Account with Company Match, 401(k) Retirement Plan with Company
Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts,
Educational Assistance, Paid Parental Leave, Company Paid Life
Insurance, Company Paid Short Term and Long Term Disability
Insurance and Various Employee Perks and Discounts.We are an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
Keywords: Sonesta International Hotels, Tempe , General Manager, Accounting, Auditing , Tempe, Arizona
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