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Digital Manager 3

Company: Wells Fargo
Location: Tempe
Posted on: January 12, 2022

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. -In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. -At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.he Digital, Commercial Banking and Corporate & Investment Banking group is looking for a dynamic leader to join the Digital Onboarding and Servicing product leadership team. -As the product management group responsible for the digital experiences to support onboarding and servicing journeys for all Commercial and Corporate and Investment Banking clients, we have the ability to make immediate and long-lasting impacts to support our clients and their journey through their lifecycle with Wells Fargo. We are seeking to transform our business model to meet evolving client needs, and establish a world class digital brand for this valuable client segment.The Digital Product Onboarding Journey Leader for Commercial Banking and Corporate & Investment banking will own the overall strategy and end-to-end execution in creating and delivering transformational digital onboarding experiences for customers, whether it is a brand new Wells Fargo customer, or they are expanding their relationship with the bank. -This leader will have direct responsibility for these customer and product onboarding digital journeys, rationalizing those that are already actively used by customers while designing and rolling out new customer-centric composite experiences. -Specifically, this leader/role will:

  • Oversee the digital customer onboarding strategy for commercial and corporate customers on CEO, with accountability for ensuring a customer-centric information architecture, robust and intuitive digital features, and a best-in-class customer experience. -
  • Align product onboarding experiences across a wide variety of product groups, including credit products and treasury management products.
  • Develop a close partnership with LOB leaders, product managers, and operational teams to ensure close alignment on roadmap, prioritization, and sequencing of enhancements in the product onboarding space.
  • Be responsible for managing and continuing to build out a team of skilled product managers supporting digital experiences as product owners, empowered within cross-functional teams to achieve clear customer-centric business outcomes and OKRs. -
  • Have excellent communication skills with the ability to influence at various levels of leadership. - -
  • Most importantly, be obsessively focused on customer needs, with experience in methodically testing hypotheses with customers early and often to ensure our digital experiences and capabilities meet the mark from a value, feasibility, and viability standpoint.Wells Fargo has an incredibly strong digital tradition, user base, and range of capabilities, and you will lead the way in harnessing those capabilities through our re-imagined digital on boarding experience.As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will: -
    • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
    • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.Locations: -San Francisco CA; Charlotte, NC; New York, NY & Tempe AZRelocation assistance is not being offered for this positionThis position will work remotely until COVID restrictions are lifted.Required Qualifications
      • 7+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
      • 6+ years of leadership experienceDesired Qualifications
        • A Masters of Business Administration (MBA)
        • Agile experience
        • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
        • Excellent verbal, written, and interpersonal communication skills
        • Strong relationship development skills
        • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goalsOther Desired Qualifications
          • Extensive experience and understanding of onboarding journeys, with experience launching complex digital experiences backed by data-driven insights -
          • Experience with commercial and corporate banking products, ideally either credit products or treasury management products
          • Has operated in a scaled agile environment, ideally managing product owners
          • CX/UX experience partnering with design teams with strong customer focus -
          • Excellent customer skills; ability to interview customers and understand their needs and pain points
          • Ability to energize and motivate others; thrives in teams; highly inclusive and collaborative with proven ability to lead through influence vs. authority
          • Client experience focus
          • Understanding of commercial banking and corporate and investment banking requiredJob Expectations
            • Ability to travel up to 30% of the timeSalary InformationTo be determinedStreet AddressCA-SF-Financial District: 333 Market St - San Francisco, CANY-New York: 30 Hudson Yards - New York, NYAZ-Tempe: 1305 W 23rd St - Tempe, AZNC-Charlotte: 401 S Tryon St - Charlotte, NCDisclaimer
              All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits -Visit -for benefits information.

Keywords: Wells Fargo, Tempe , Digital Manager 3, Accounting, Auditing , Tempe, Arizona

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