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Collections Specialist - Tempe, AZ

Company: CornerStone Staffing
Location: Tempe
Posted on: January 12, 2022

Job Description:

Job Title: Collections Specialist Start Date: Wednesday 01/12/2022 Location: Tempe, AZ - WFH/Remote option after typically 1 month of training Pay: $19.00 + LOTS of OT!! Job Description: Responsible for negotiating payments, attending to inbound calls, and initiating outbound calls for past due Auto Loan accounts. Benefits once perm: 401K with 6% match, pension, medical benefits, monthly bonuses, unlimited OT, growth, pay raise at conversion, and more! Benefits offered through CornerStone while on contract! The ideal candidate is available for an 8-hour shift between the hours listed below: Monday-Friday: 6:00am to 10:00pm (typically 2 evenings shifts/week) Saturday: 8:00am to 2:00pm (twice per month and end of month) Sunday: 12:00pm to 6:00pm (once per month and end of month) Essential Duties and Responsibilities: Following is a summary of the essential functions for this job Other duties may be performed, both major and minor, which are not mentioned below Specific activities may change from time to time Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept Place or receive calls in priority order as established by management Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay Navigate and interpret various screens and relay information to clients accurately and professionally Determine cause of delinquency and best course of action to assist delinquent customer Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, scratch pad entries, etc. in the collection system Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable Order updated credit bureau report or initiate skip tracing process in accordance with established standards Review files from Loan Services in accordance with established standards, if applicable Initiate deferrals on accounts based upon written policy guidelines Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures Ensure that appropriate letters are sent to debtors Process customers payments through electronic draft, if applicable Process account maintenance transactions according to established guidelines Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions High school diploma or equivalent Good verbal and written communication skills Good decision-making and problem-solving skills Good time management/organizational skills Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint Ability to work in a team environment Ability to work flexible schedule, including overtime as needed Desired Skills: Previous customer service Collections Sales experience Bilingual Requirements: WFH requirements: Dedicated, quiet workspace, High Speed Internet - ability to directly connect to modem/router, willingness to be on laptop camera during work hours for trainings/meetings/work High School Diploma or equivalent (GED) Criminal Background & Drug Screening 2 verifiable employment references Please read requirements carefully as we are-- -prioritizing-- -those that meet the requirements.-- - To Apply for this Job: Click the Apply Online button, then: If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job. If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application. After completing the online application, for immediate consideration, you can schedule yourself for a phone interview with our recruiters... -- -#zip #cb

Keywords: CornerStone Staffing, Tempe , Collections Specialist - Tempe, AZ, Accounting, Auditing , Tempe, Arizona

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