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Collections Specialist

Company: Computershare Inc
Location: Tempe
Posted on: November 17, 2021

Job Description:

Location: Hybrid 2900 S Diablo Way Tempe AZ, 85282 We give you a world of potential Are you a natural influencer who likes to advise others on positive choices? Computershare has a great opportunity for you to show your influential skills as a Collections Specialist. This position sits within our Loan Servicing department located in Tempe AZ. This is a temporarily remote position that will eventually return to an office environment. Our Collections Specialist are an integral part of Computershare. They help homeowners understand the benefits of paying down their debts and assist them in coming up with reasonable ways to help them get to their goal. Not only does this position help others, it's also a fantastic way to start your growth at Computershare. Our employees in Loan Servicing have great opportunities to move around within Loan Servicing in roles such as Quality Assurance, Customer Care, Loss Mitigation, leadership positions and so much more. A role you will love We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change we often work at. The Collections Specialist position will assist homeowners Monday-Friday within the hours of 5am-8pm. This position has a great work life balance working one Saturday a month with 9 Holidays off throughout the year! Don't worry if you have never worked in mortgage servicing before, as-long-as you have collections experience. We give 5 weeks of paid training for all new employees, Monday-Friday 8am-5pm starting. The next training starts on Dec 6th. We will ship the equipment directly to you prior to training so you can be set up for success! In this position, there is a possibility for you to make anywhere between $17.50-$21 an hour dependent upon how many years of experience you have working as a collection's agent in a call center setting. For those of you that need a little more encouragement to apply to this position, Collections Specialist have unlimited commissions! Some of your key responsibilities will include: * The Collections Specialist is responsible for making outbound collection calls and receiving inbound calls from customers on past due accounts * Identify payment problems and solutions * Ask appropriate fact-finding questions and provide accurate company information * Follow basic call script and adheres to all company policies and procedures * Follow through on commitments made to customer What will you bring to the role? As you've probably gathered by now, we are looking for somebody with a real passion for helping people and will have the ability to bring resolutions to individuals while providing top-tier customer service to our clients. Other key skills required for the role include: * Must reside in the Phoenix AZ area * Previous experience in collections * High school diploma or general education degree (GED) * 10 Mbps of high-speed internet connectivity. * Dedicated personal landline or cell phone for usage during hours of operation Preferred: * Previous experience in customer service and/or sales * 1-2 years Call Center experience * Mortgage Loan Servicing experience A company to be proud of Computershare (ASX:CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential Rewards designed for you Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares. Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family. Save for Your Future. We will support you along your retirement savings journey. Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Employee Discounts. We've partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops. Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options. Compensation. $17.50 - $21 hourly (based on years of experience) Unlimited commissions A diverse and inclusive place to work Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. Covid-secure We've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. In most circumstances we are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely. '355535

Keywords: Computershare Inc, Tempe , Collections Specialist, Accounting, Auditing , Tempe, Arizona

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