Billing Specialist
Company: Endurance International Group
Location: Tempe
Posted on: February 25, 2021
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Job Description:
In this role, you will use your exceptional customer support and
relationship skills to build and capture the loyalty of our
customers who are currently using one-or-more of our product
suite(s). You will be curious, have the ability to build
relationships, and have educational and informative conversations
to promote the product suite that meets the needs of our
customers.What You'll Do* Build relationships through an
informative, educational process with customers who have questions
and concerns around their products from usage, deployment, and
challenges* Investigate customer issues, concerns, and develop the
outcomes needed for a successful relationship with our brands and
for their projects and dreams* Provide thoughtful, powerful, and
informative conversations while working with customers to put them
into the right solutions for their needs* Empowerment to use
retention and save strategies to support your customers individual
and unique journeyWho You Are* Willingness to contribute to and
deliver outcomes towards meaningful and challenging goals* Strong
customer service skills, with the ability to express empathy and
enthusiasm for a customer-focused experience* Strong ability to
probe and correctly identify customer needs/concernsWhy You'll Love
Us* In this era of COVID-19, we believe in putting our employees
first and keeping them safe. We were one of the first technology
companies to make significant changes to our office environments
and team interactions, including mandatory working from home and
safety procedures to enter our office space. We are committed to
not require any face-to-face interaction for our employees until
the data shows it is entirely safe for our teams. * We celebrate
one another's differences. Although we're proud of our culture of
diversity and inclusion, we're working hard to strengthen and
improve this culture. We have programs in place that bring us
together on important issues, and provide educational opportunities
for all employees. * You'll have opportunities to advance. We're
fans of helping our employees learn different aspects of the
business, be challenged with new tasks, be mentored and grow.* Join
the experts. If you're passionate about WordPress and equally
passionate about supporting businesses of all sizes, you won't find
a better spot to share your talent. We're dedicated to improving
the quality of our product from a customer standpoint, and have a
true desire to "help the little guy/gals".* We've got you covered.
From 401k, generous PTO, tuition reimbursement, flexible work
arrangements and excellent medical, dental, and vision - we're
there for you!Average Salary: $40K - 46K OTE (uncapped commission)
& sign-on bonus#INDSALREQ ID PL_2020_53
Keywords: Endurance International Group, Tempe , Billing Specialist, Accounting, Auditing , Tempe, Arizona
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